LAS Customer Service Department Standards and Protocols:
The success of any company starts with a complete focus on customer satisfaction as the number one priority. Understanding each valuation partner’s expectations for service guides the drive and dedication of our customer service team to transparently communicate all appraisal requests, from receipt of the order request to delivery of the report, to always meet or exceed the valuation partners service expectations.
LAS takes pride in having a full time Customer Service department available to our valuation partners during the entire appraisal process. Our staff can be reached on the phone during normal business hours, Monday – Friday 8:00 AM – 5:30 PM EST and of course anytime via email. During these hours you will not reach an automated message system which typically creates frustration but instead will speak directly with a dedicated Customer Service staff member. Our priority Appraisal Tracking System Technology integrates and coordinates our staff of field appraisers which gives our customer service team real time updates and information for all appraisal orders. The accessibility of information combined with the extensive knowledge and commitment of our customer service team is the LAS difference.